Patient Experience (including Compliments and Complaints)

Ensuring our patients and service users are involved in their care and treated with privacy, dignity and kindness is a priority alongside delivery effective and safe services.

We welcome and encourage all feedback, whether positive or negative to help us to continually improve our services.

The Trust has a programme of activities to gain feedback from our service users and patients which includes:

• Involvement in National Care Quality Commission (CQC) Surveys
•  A programme of local surveys across all services
• "Real Time" feedback devices
• Analysis of compliments, complaints, Patient Advice and Liaison Service (PALS) enquiries and comments on NHS Choices to help us to identify where we got things right and where we need to improve and learn lessons.

We are committed to being honest and open in line with the NHS Constitution.

A summary of complaints, themes and improvement priorities will be published quarterly.