Compliments and Complaints

Dorset HealthCare University NHS Foundation Trust is committed to providing high quality services.  We want to hear from you about your experiences of healthcare services.  We welcome feedback, positive or critical, from service users and patients as this is helpful in improving the care and local services we provide. 

Compliments and Letters of Appreciation

If you have been happy with the care you received at home, during your outpatient appointment, home visit or an inpatient stay, please let us know.  Letters to the team providing your care are very much appreciated.

Suggestions

If you have any suggestions for making changes or improvements to the way we provide our services, please tell any member of staff.

Complaints

If you are unhappy with any aspect of your care or service please let us know as soon as possible.  Under the NHS Complaints Procedure (2009), complaints are usually investigated only if they are made within 12 months of the event, although this time limit can be waived if there are good reasons for the delay.  If you are unable to complain yourself you can choose someone else to complain on your behalf.

If you need help with your complaint you can contact:

The Patient Experience and Complaints Team

Quality Directorate

Dorset HealthCare University NHS Foundation Trust

Sentinel House

4-6 Nuffield Road

Nuffield Industrial Estate

Poole

BH17 ORB

Tel: 01202 277024 / 277025
Email: complaints@dhuft.nhs.uk

Alternatively, please contact the Patient Advice and Liaison Service (PALS) Helpline: 0800 587 4997

For tips on making a complaint to the NHS in England go to https://www.youtube.com/watch?v=u_NyJd4jjoM

Please click here to see our leaflet on "Have your say"

The Trust provides services to a diverse population.  The Trust can provide facilities to translate this leaflet into foreign languages and we have copies available in audio version and braille.  For further information please contact us on the above telephone number.