Sharing Lessons Learnt

We believe that the key to providing a positive patient experience is to listen to our patients and service users and their carers, to identify where we need to improve and to ensure that lessons to be learnt are identified and improvements made.

To help us to achieve this, the information detailed below is regularly disseminated throughout the Trust:

• Lessons Learnt from compliments, complaints and adverse incident reports
• Analysis of compliments, complaints and PALS - monthly report
• Annual booklet summarising key lessons learnt from complaints

Please find a copy of the 2012/13 complaints Lessons Learnt Booklet under 'Related Files' on the right of this page