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Staff at Wimborne’s Victoria Hospital have been awarded a number of ‘five-star’ reviews by patients via the NHS Choices website.
The feedback demonstrates that, through every stage of a patient’s journey, the hospital teams go above and beyond what is expected.
The Dorset HealthCare-run hospital has put in place a structured process for patients, from when they book an appointment to being discharged, focusing on their needs throughout.
All theatre patients have a pre-assessment where they meet a nurse, have a health check and discuss any concerns or expectations. The patient also meets the team that will be undertaking their procedure and looking after them post-operation.
Over the last year, staff have provided patients with a sandwich rather than just a biscuit after surgery. Evidence shows this helps recovery and discharge time, allowing the hospital to see more patients and cut down waiting times for new appointments.
Following discharge, patients are called the next day to see how they are feeling or discuss any concerns they have. This was introduced to help reduce the amount of GP visits post-operation and prevent any problems getting worse.
One review on the NHS Choice website said: “All the nurses, the surgeon and anesthetist were all absolutely brilliant - informative, confident and committed to making you feel relaxed and comfortable. No fuss, calm and collective.
“My thanks go to the nurses, surgeon, and anesthetist for the help they gave while in surgery. I am now receiving physio with the help of the staff at the hospital which is going well and hoping to make a full recovery. Once again many thanks.”
Hospital Matron Jo Clarke said: “The whole team are a credit to the hospital and I am very proud of these fantastic reviews – congratulations to everyone.
“We pride ourselves on providing a variety of great services alongside a high standard of care. We endeavour to go above and beyond for patients and are very pleased we meet the local community’s expectations.”
To read more reviews, please visit www.nhs.uk and search for Victoria Hospital Wimborne.