Changes to Dorset HealthCare services

NHS services in Dorset are making changes to help minimise the spread of COVID-19 (Coronavirus) and deal with any upturn in patient numbers caused by the outbreak.

This involves reducing or closing some non-essential services to protect the most essential services and, ultimately, save lives. Here at Dorset HealthCare, we are cancelling some of our usual clinics, appointments and health support services.

See below for a full list of all our services and how they are affected.

Mental Health Services

Service

Status


Access Mental Health Services


Connections phone line

Community Front Rooms

The Retreats




Call 0300 123 5440 – 24/7 for support.

Closed – alternative arrangements are being considered. Please call Connection for support.

Closed for drop-ins. Please call Connection for support. Open for urgent/crisis appointments via emergency services.

Armed Forces

Telephone support only.

Community Adult Asperger’s Service

Assessment service stopped.


Child and Adolescent Mental Health Services (CAMHS)

Urgent/high priority appointments only. Using telephone and internet where possible.

Community Mental Health – Adults

Urgent/high priority appointments only. Using telephone and internet where possible.


Community Mental Health – older people

Urgent/high priority appointments only. Using telephone and internet where possible.

Criminal Justice Liaison and Diversion Service

Service continues normal. Alternatives to face-to-face contact will be used where possible.

Dementia services

(day hospital and in-reach)

Service stopped. Phone support available where possible.

Early Intervention in Psychosis

Service continues as normal. Using telephone and internet where possible.


Eating Disorders

Urgent/high priority appointments only. Using telephone and internet where possible.


ECT

Urgent/high priority needs only.


Community Forensic Mental Health

Urgent/high priority appointments only. Using telephone and internet where possible.


Home Treatment

Service continues as normal. Using telephone and internet where possible.


Homeless Health Service

Phone support available, plus limited outreach work.


Inpatient Mental Health

Services continuing as normal, though there are restrictions in place around visitors and use of some facilities.


Intensive Psychological Therapies (IPTS)

Currently not taking on new referrals. Service with existing clients moving to telephone and internet where possible.

Community Learning Disabilities

Urgent/high priority appointments only. Using telephone and internet where possible.


Memory Assessment Service (MAS)

Telephone line will be available to signpost people for help where appropriate.


Community Perinatal Mental Health

Urgent/high priority appointments only. Using telephone and internet where possible.


Psychiatric Liaison

Service being provided to Dorset’s acute hospitals as normal.


Recovery Beds

Recovery beds are still open, subject to staffing.


Recovery Education Centre

Online support only.


Steps to Wellbeing / IAPT

Online support only.


Adult/Older Adult Psychology Services

Urgent/high priority appointments only.

Vocational Services

Reduced remote service offered with job retention work prioritised. Telephone line still monitored.


Community Services

Services

Status

Ambulatory Intravenous (IV)

Service stopped.

Audiology services

Please call 0300 303 8640 or email dhc.audiologyenquirires@nhs.net for further advice regarding any problems with your hearing or hearing aid. We are offering a postal service to obtain hearing aid batteries and repairs.


Blood services (anticoagulation and phlebotomy)

Service continues as normal.

Cancer – oncology

Urgent/high priority needs only.


Chronic Fatigue Syndrome / Myalgic Encephalopathy (CFS/ME)


Support for patients, where possible, over the phone.

Community Brain Injury

Urgent/high priority needs only.


Community Neurology Service

Urgent/high priority needs only.


Community Nursing

Urgent/high priority needs only.


Community therapy and rehabilitation services

Urgent/high priority needs only. Where possible, we will assess patients and provide advice/support over the phone.

Dermatology

Service stopped.


Dietetics – nutrition

Urgent/high priority needs only.


Dorset Bladder and Bowel Continence Service

Pad delivery only.

Dorset Pain Service

Phone advice/support only, where possible.


Dorset Diabetes

Phone advice/support only, where possible. Information and advice is available on our website.


Dorset MSK

Urgent/high priority needs only.


Ear nose and throat

Service stopped.


End of life care

Service will continue as normal.


Endoscopy

Serbice stopped.


Eye services – ophthalmology

Service stopped.


Heart – cardiology

Service stopped.


Intermediate care

Service will continue as normal.


Leg ulcer service

Urgent/high priority needs only.



Minor Injuries Units:

Blandford

Bridport

Portland

Swanage

Wimborne

Shaftesbury

Sherborne


Urgent Treatment Centre – Weymouth



Blandford, Portland and Sherborne - closed.


Bridport: Mon to Fri, 9am-8pm and Sat/Sun, 9am-6pm


Swanage: Mon to Sun, 8am–8pm

Shaftesbury: Mon – Sun, 8am-8pm

Weymouth's Urgent Treatment: Mon-Sun, 8am-8pm

Wimborne: Mon – Fri, 8.30am-8pm and Sat-Sun, 8.30am-4.30pm. Opening times for bank holiday weekend (8-10 May) are: Fri - Sun: 8am-8pm

Telephone appointments only - please do not just turn up.

To book an appointment for an ailment or injury which requires urgent care, please call your local MIU or 01305 762541 and you will be given advice or booked in for a face-to- face appointment at the appropriate site.


Multiple Sclerosis (MS) service

Urgent phone advice/support only.


Obstetrics – Gynaecology

Service stopped.


Occupational Health services

Service stopped.


Orthotics

Spinal brace assessment only. All other services stopped.


Outpatient services at:

Blandford

Bridport

Swanage

Wimborne

Shaftesbury

Sherborne

Weymouth


Services stopped (except urgent Ophthamology at The Yeatman Hospital, Sherborne)

Physiotherapy services (outpatients)

Service stopped.


Parkinson’s disease


Podiatry (foot care)

Diabetic foot ulcer clinics and urgent vascular problems only. All other services stopped.


Radiology (x-ray and ultrasound)

Blandford

Bridport

Swanage

Wimborne

Weymouth


Available for booked MIU or UTC appointments only.

Sexual health

If you need advice about contraception, have symptoms or think you need to see someone urgently please call 0300 303 1948. You will be contacted by a nurse or doctor to assess whether you can receive assistance by telephone consultation or a face-to-face appointment. Sexual Health Dorset is working with SH:24 to enable local residents access to free STI testing and test kits can be order online via www.sh24.org.uk


Speech and language therapy (SALT)

Priority needs supported. Online and by telephone where possible.


Stroke support service

Service will continue, but more phone support in place of home visits.


Telehealth

Service continues as normal.


Tissue viability (wound management)

Urgent/high priority needs only.


Vocational services

Reduced remote service offered with job retention work prioritised. Service telephone line still monitored.


Wheelchair service

Referrals will be progressed based on priority. There may be a delay in being seen or receiving equipment.


Children and Young People

Services

Status

Children’s Speech and Language Therapy

Assessments or review of physical swallow for patients will continue. Using telephone and internet where possible. Click here for advice. Urgent support available on 01202 443208.


Health Visiting and School Nursing

For families with a child 0 to 5 years of age - we continue to offer an assessment where a baby is due or newborn – this will normally be through digital means. We are also prioritising support for families with high levels of need. Safeguarding of children remains our highest priority. Please contact your health visiting team here


For families with a child/young person 5 to 19 years of age - we continue to offer support for families through our telephone lines. Please contact your school nursing team here. We continue to offer Chat Health – the web based text messaging service – for young people aged 11 to 19. Chat Health can provide support and signposting for emotional health and physical health worries details are here. Safeguarding of children and young people remains our highest priority.


Looked After Children (LAC) Team

Priority needs supported online and by telephone.


Newborn Screen Hearing Programme

The dual newborn hearing screening programme is running from midwifery units (Poole and Dorchester) alongside community catch up clinics.


School Age Immunisation Service

On hold.


Many people will be unsettled and concerned by any changes to NHS services, and we fully understand that. However, these changes are absolutely necessary to ensure we can effectively manage the current outbreak and keep people safe.

We are contacting people about cancelled operations and appointments, and anyone else directly affected by these changes. In the meantime, please remember that our staff are extremely busy at present dealing with the impacts of COVID-19 and that you should call upon NHS services only when absolutely necessary. If you can manage your condition yourself rather than contacting us, please do so.

The best thing to do if you are feeling unwell is to get lots of rest and drink plenty of fluids. As per the Government’s advice, try to get out once a day for some exercise if you feel up to it, but stay at least two metres (three steps) away from others. Remember to keep washing your hands with soap and water to kill germs and help stop COVID-19 (and other bugs) spreading.

We thank everyone for their patience and understanding at this challenging time for everyone.



COVID-19 (coronavirus)