Health advisor training programme

Untitled design (15).png"What I love most about my role is seeing the team develop and improve. In turn this effects the overall patient experience and it makes me proud to know myself and the team are contributing to improving the 111 experience and patient safety."

Shelley

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We will give you all the training, skills and knowledge that you need to be a fully competent and confident NHS 111 health advisor. This involves providing you with a comprehensive, fully paid, four-week NHS Pathways training course, delivered by our team of supportive and knowledgeable trainers.

On successful completion you will be issued with a NHS Pathways licence which will enable you to use the NHS Pathways tool to assess the immediate medical need and direct the caller to the most appropriate service. This may be one of the professionals in our Clinical Assessment Service (CAS), or another service such as their own GP, a minor injury unit, district nurse, out-of-hours provider, emergency dentist or late opening chemist. In some cases, you could direct the caller to their local A&E or arrange an emergency ambulance.

Week one

NHS Pathways Core Module One

Classroom based combination of trainer led and self-directed learning. Day Five (Friday) is second assessment day, you will need to pass this to continue on the course (one re-sit attempt allowed) 100% attendance mandatory

Week two

NHS Pathways Core Module One

Classroom based combination of trainer led and self directed learning. Day Ten (Friday) is second assessment day, you will need to pass this to continue on the course (one re-sit attempt allowed ) 100% attendance mandatory.

Week three

NHS Pathways Core Module One/Common Learning

Classroom based combination of trainer led and self directed learning Day Twelve (Tuesday) is audit assessment day, you will need to pass this to continue on the course (one re-sit attempt allowed ) 100% attendance mandatory.

Week four

Common Learning

Classroom based combination of trainer led and self directed learning. 100% attendance mandatory.

Week five onwards

Supervised Practice and Consolidation

37.5 hours of supported call taking, days, evenings and weekends. Audit assessment during this week, you will need to pass these to continue onto consolidation ( one resit attempt allowed). Upon successful completion of supervsied practice you will complete approximately four weeks of consolidation shifts  and three consolidation packs.

Approximately week ten

NHS Pathways Core Module Two

Two-day trainer led classroom based course. Assessment on day two, you will need to pass this to successfully accredit as and NHS Pathways Health Advisor (one re-sit attempt allowed) 100% attendance mandatory.

Join our 111 team