The role, benefits and requirements

Untitled design (14).png“I’m really proud of what I do as it makes a difference to local people. I often am dealing with referrals of patients who are in a bad way, struggling at home and are not sure what their options are. I love that our team can change that by working together and finding the right solution to make patients feel comfortable and supported in their own home.”



The role

Your role as a Band 3 NHS 111 health advisor is based in a busy call centre environment with a difference.

Through the 24/7 telephone service, as well as online, you will be the first point of contact for patients and their relatives when they call for urgent medical advice. Using NHS Pathways to record patient details and basic clinical information you will assess their condition and ensure they are directed to the most appropriate healthcare professional or service. And if the patient’s condition is serious or life-threatening, you can arrange to send an ambulance.

In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.

As an NHS 111 health advisor you will deal with a wide range of calls, some of which will be challenging. You must maintain professionalism and compassion to guarantee the patient gets the right response first time. You will be working within a supportive and dynamic team whilst providing a valuable and rewarding service to the public.

Essential requirements

  • good all-round education
  • excellent telephone manner
  • customer service skills
  • ability to deal with confidential/sensitive and distressing information.

Full on-the-job training will be given, which is a six-week full-time or part-time course. An excellent career structure is also available for future career progression.

Some of our staff benefits

  • flexible shift pattern
  • monthly pay plus enhancements for Sundays, nights and bank holidays
  • excellent NHS Pension scheme
  • 27 days annual leave, rising to 33 days over time
  • free training and CPD
  • comprehensive and structured induction programme
  • access to our one-to-one career coaching service
  • health and wellbeing service
  • staff networks to give you the opportunity to make a positive impact in transforming our Trust to continually become more inclusive
  • staff recognitive and awards ceremony
  • Dragons Den annual competition to pitch for project funding to implement any new ideas you'd like to run
  • use one of our two beach huts located along the famous Sandbanks coastline!
Salary sacrifice scheme including:
  • buying and selling of annual leave
  • car and cycle scheme
  • home technology equipment
Blue Light Card:

Blue Light Card provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store. 

Visit our staff benefits page to read our full range of benefits.
Blue Light Card discounts
Join our 111 and clinical assessment service