Example calls

Untitled design (14).png“I’m really proud of what I do as it makes a difference to local people. I often am dealing with referrals of patients who are in a bad way, struggling at home and are not sure what their options are. I love that our team can change that by working together and finding the right solution to make patients feel comfortable and supported in their own home.”


To give you some insight into the work our fantastic NHS 111 team do each day, we're going to let you in on some of our calls. Below are two examples of the types of calls 111 health advisors receive - you can really make a difference to people every day by guaranteeing a patient gets the right response the first time.

The calls are a reconstruction of an actual call and do not contain any patient details.


Child being referred to GP call

Unconscious adult call



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