By listening to our patients' stories, we can understand more about what really matters and, where needed, improve the quality of our services.
This is why we have introduced patient and carer stories to all our Trust Board meetings, and at a variety of Trust meetings and training. These stories seek to:
- Provide a focus on patient and carer experience prior to decision making
- Improve knowledge relating to patient and carer experience
- Gain assurance that the Trust is learning from patient stories in order to benefit the wider patient audience.
This story is about a patient, Martin, who has a positive story to tell of his experience and treatment of EMDR (eye movement desensitisation and reprocessing) with Steps to Wellbeing.
Martin thanks them for the difference his therapist made in his life following a traumatic event and suffering PTSD. Martin's story highlights the importance of the therapist's role in his recovery and the consistency he had.
This is the feedback and experience of two patients accessing care to Dorset NHS 111 service. Both patients felt their needs were not met and were not contacted by a clinician in Dorset NHS 111 when they were told they would be.
This story will be presented to the Board at Dorset HealthCare on 5 April 2023. Dorset NHS 111 has responded to the patient's concerns which have been published in the DHC Board Report.