Patient Stories

By listening to our patients' stories, we can understand more about what really matters and, where needed, improve the quality of our services.

This is why we have introduced patient and carer stories to all our Trust Board meetings, and at a variety of Trust meetings and training. These stories seek to:

  • Provide a focus on patient and carer experience prior to decision making
  • Improve knowledge relating to patient and carer experience
  • Gain assurance that the Trust is learning from patient stories in order to benefit the wider patient audience.


Homeless Health Service patient story – April

A video montage of four patients that use the Homeless Health Service, now known as the Rough Sleeper Homeless Health Service Dorset.

It shares their experience with the service and how it has helped them. The service does not normally receive feedback due its service users, so highlights its excellent care and service that is provided.

Dorset Work Matters CMHT Blandford Patient Story – February

Dorset Work Matters supported the patient by helping him find employment and supported a change in career path.

He was allocated employment specialists and support workers to help him navigate job applications and secure interviews. The patient was given the tools to identify what roles suit his needs and skillset.

When he successfully secured employment, the service provided continued care through the initial stages of his new role.

Patient stories library

Our patient digital surveys Compliments, concerns and complaints