Patient experience

There are several different ways you can share more about your experiences of our services, whether it relates to care provided at home, during an outpatient appointment or during an inpatient stay.

Compliments and suggestions

If you would like to give recognition to the staff who provided your care, please complete our compliments and suggestions form.

Friends and Family Test

The Friends and Family Test (FFT) is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.

Read more about the FFT and find out how we are performing

Patient experience surveys

We often ask people who use our services to tell us more about their experiences by answering a few questions. By taking a few minutes to answer the questions, either while you are on-site or once you have been discharged, you will help us to understand more about what we are doing well and not so well, and enable us to take action in response to your feedback.

Text messaging

Over the next few months we will be using a simple new way to ask for your feedback on our services.

We will be sending feedback requests via text message on your mobile phone. The process is quick and simple and will help us to improve our services based on your comments.

You can easily opt out and if you don't have a mobile or don't want to take part via text, paper surveys will still be available.

Further information on our digital surveys

Patient stories

By listening to our patients' stories, we can understand more about what really matters and, where needed, improve the quality of our services.

This is why we have introduced patient and carer stories to all our Trust Board meetings, and at a variety of Trust meetings and training. These stories seek to:

  • Provide a focus on patient and carer experience prior to decision making
  • Improve knowledge relating to patient and carer experience
  • Gain assurance that the Trust is learning from patient stories in order to benefit the wider patient audience.

Fair processing notice - Patient Experience

We hold some information about you and this fair processing notice outlines how that information is used, who we may share that information with, how we keep it secure (confidential) and what your rights are in relation to this.

Compliments, concerns and complaints