Share your experience
There are several different ways you can share more about your experiences of our services, whether it relates to care provided at home, during an outpatient appointment or during an inpatient stay.
Compliments and suggestions
If you would like to give recognition to the staff who provided your care, or simply want to say thank you to a particular team, we would love to hear from you. Letters to staff teams are always greatly appreciated: each service has its own page on our website with contact details so you can get in touch. You can also give staff recognition via patient experience surveys such as the Friends and Family Test (see below).
Similarly, if you have any suggestions for how we might change or improve our services, please do get in touch. You can share your suggestions for improvements with a member of staff in person.
Friends and Family Test
The Friends and Family Test (FFT) is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.
Patient experience surveys
We often ask people who use our services to tell us more about their experiences by answering a few questions. By taking a few minutes to answer the questions, either while you are on-site or once you have been discharged, you will help us to understand more about what we are doing well and not so well, and enable us to take action in response to your feedback.
Over the next few months we will be using a simple new way to ask for your feedback on our services.
We will be sending feedback requests via text message on your mobile phone. The process is quick and simple and will help us to improve our services based on your comments.
You can easily opt out and if you don't have a mobile or don't want to take part via text, paper surveys will still be available.
By listening to our patients' stories, we can understand more about what really matters and, where needed, improve the quality of our services.
This is why we have introduced patient and carer stories to all our Trust Board meetings, and at a variety of Trust meetings and training. These stories seek to:
- Provide a focus on patient and carer experience prior to decision making
- Improve knowledge relating to patient and carer experience
- Gain assurance that the Trust is learning from patient stories in order to benefit the wider patient audience.
Fair processing notice - Patient Experience
We hold some information about you and this fair processing notice
outlines how that information is used, who we may share that information with,
how we keep it secure (confidential) and what your rights are in relation to