Links to Support

BCP support

Carers’ Resource Information and Support (CRISP) for Bournemouth, Poole and Christchurch

Tel: 01202 128787

Website :


Carers officers / Community Mental Health Teams (CMHT)

• Jo Morphew Carers Officer, West Bournemouth CMHT (Hahnemann and Turbary Park Localities) team number 01202 584440

• Britta Conway, Carers Officer (Purbeck, Wimborne and Christchurch locality) Tel: 01202 858300 (Wimborne CMHT).

• Debra Thistlethwaite Carers Officer, Poole CMHT team number 01202 305062



PramaLife supports older people and carers across Dorset by providing a range of community activities.

PramaLife works in  Bournemouth, Christchurch, East Dorset and Poole offering a wide range of activities and  people enjoy life as they age


Call us on 01202 804911





Dorset support

Carer Support Dorset

Tel: 0800 3688349

Website :

Dorset Carers Hub

Tel: 01305 751524

Website :


Dorset Council

Tel: 01305 221016


Rethink Carers Support

Will continue to provide 1:1 telephone support for carers,  Rethink have offered to support CMHT’s with touch-lite carers assessment to provide access to respite fund.  Rethink Carers Support will provide information telephone support and navigation to other services where required.  We also accept online self-referrals.

Ingrid:   Service Manager  074849 01532        Working hours Tues to Thur

Pam : 07866 251 265 working hours Tuesday to Thursdays       9:30am – 5:00pm

Ren : 07436 816 039 working hours Monday  to Wednesdays    9:30am – 2:30pm

Olivia:  07483939486  Working hours Wednesday to Friday         0930am – 14:30pm


Dorset and BCP support



Online self-help toolsBridgit is an online platform which you can access 24/7 when you want to.  It provides advice, guidance, and information about your caring role.  It also can connect you to key services to support you and inform you about local events taking place in your community.

Start now

Bridgit will also provide access to the first part of a Carers Assessment online submitting your information to start the process which is then completed by an Adult Social Care Practitioner in person or over the phone.  We would recommend working through the self-help tools before starting an Assessment



Connection are a round-the-clock helpline for people of all ages, anywhere in Dorset, who are experiencing mental health issues and need support. The number offers 24/7 telephone access to mental health advice and support as part of the Dorset Crisis Response Service.
Tel: 0800 6520190

Leonardos Trust

Tel: 01202 698325

They also provide grants for carers to support them with having a break, purchasing equipment etc


Dorset Mental Health Forum

The Dorset Mental Health Forum is a peer led charity. We exist to improve the lives of everyone affected by mental illness by promoting wellbeing and recovery

Tel: 01305 257172


LiveWell Dorset

We are here for your health and wellbeing

Phone us on Freephone 0800 840 1628


Farming Community Network

We are a voluntary organisation & charity that supports farmers and families within the farming community.

Whether the issue is personal or business-related, FCN is here for you. We run a confidential, national helpline and e-helpline which is open every day of the year from 7am to 11pm and our volunteers provide free, confidential, pastoral and practical support to anyone who seeks help. Over 6,000 people a year benefit from FCN’s support and we can help with a variety of issues.

Help line number: 03000 111 999


YOU Trust

YOU: a family, creatively empowering people to thrive in their communities.

The YOU Trust is a charity that has been supporting vulnerable people across Hampshire, Dorset, Somerset, the Isle of Wight, and West Sussex since 1985. We work across a wide range of specialist areas from Learning Disabilities to Mental Health and Stalking, Domestic Abuse & Sexual Violence Services and everything we do is about ensuring the people we support can have the life they want.

You can self-refer to the service


Telephone: 0330 123 2550

Carers Direct Helpline (NHS Dorset)

If you need help with your caring role and want to talk to someone about what options are available to you.

The helpline is open from 8:00am – 9:00pm Monday to Friday, and from 11:00am to 4:00pm, at weekends. Calls cost the same as 01 or 02 numbers (also known as geographic numbers). Helpline number : 0400 123 1053


Age UK

For older people, their families, friends and carers. Helpline open every day of the year, 8:00am – 7:00pm

Tel: 0800 055 6112


LEAP - The energy and money saving service

The eligibility requirements of LEAP are designed to target households that either are already in, or are at risk of falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants.
Tel:01202 862717


Care Workers’ Charity

The Care Workers’ Charity was founded in 2009 with the objective of supporting current and former care workers with one-off crisis grants.

We provide crisis grants to people have worked in a paid role in the UK’s care sector and are involved in or support the provision of care. This includes people who have been involved in residential social care, home care, supported living care or day care.

We offer two types of grants, typically limited to £500:

Essential needs grants:

One-off payment towards the cost of an item or a need necessary to sustain the basic health, or to improve a poor quality of life of the person or family – for example, essential appliances, keeping a home warm, essential household requirements or health improvement aid.

Crisis grants:

One-off payment to support someone experiencing an unforeseen or life changing circumstance, such as bereavement, illness or injury and who has no resources to meet associated costs which could include funeral expenses, moving home, travel to hospital expenses, home repairs


Pan Dorset Carers Advocacy Service

working across Dorset, Bournemouth, Christchurch & Poole

Carers Advocates are specialist independent advocates who work in partnership with the carer and the cared for to ensure they are supported to have their needs met and their rights respected and upheld.

Tel: 03333 447928




Information on Dementia

Information on dementia

This link provides lots of information 

Dorset HealthCare :: Useful information, links and community resources 


Here is a new dementia support forumrun by the alzheimers society 

Dementia Support Forum (


Herbert Protocol

Caring for people with dementia or Alzheimer's can be challenging. 

There's a risk they can at some point start to 'walk about'. This may only be into the garden or street for a short time, but some people can get lost and go missing.

So planning ahead to keep them safe is really important.

What is the Herbert Protocol?

The Herbert Protocol is a form that carers, family or friends of a vulnerable person can fill in.

It contains a list of information to help the police if the person goes missing

Support for Veterans In Dorset

Support for Veterans In Dorset

With over 58,000 military veterans in Dorset, Dorset Council is reminding current and former members of the Armed Forces, and their families, that support is available for them. Whether they served in Afghanistan, or in other conflicts, news of the withdrawal of military forces has significantly impacted on the wellbeing of many veterans and their families. Through its commitment to the Armed Forces Covenant and links to health and wellbeing services including charities, Dorset Council is encouraging anyone affected to reach out for support.

Organisations offering support - The following organisations can offer support. All calls are free from a landline unless stated otherwise. At immediate risk of danger to life always call 999.

Armed Forces Community Health and Wellbeing Team

The Wellbeing Gateway We will offer an initial meeting with each veteran, family member or carer to establish the kind of help that would be most appropriate for each case. 

Tel: 01202 584428

Op Courage

provides a service to ensure members of the Armed Forces community are supported to access services that provide health and social care support.

Veterans’ Gateway

Is a 24/7 first point of contact for all welfare needs. From healthcare and housing to employability, and more.

Call 0808 802 1212

Combat Stress

Offers specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. Call 0800 138 1619

PTSD Resolution

Offer free, rapid and effective therapeutic support to Veterans, Reservists and family members. Call 0300 302 0551 (calls cost 3p to 40p per minute)


Welfare, health and support services, for the UK military’s serving personnel, veterans, and their families,

call on 0800 260 6767

Veterans UK

Part of the Ministry of Defence and offers Support services for military and defence personnel and their families: detailed information, call 0808 1914 218

Debt Advice

Debt Advice

Being in debt can cause a lot of stress and worry, and lead to serious consequences. It’s best to seek advice as early as possible.

Household Support Fund BCP

Supporting our local communities over the winter months

The coronavirus pandemic has had a negative impact on many people who are struggling financially as a result. 

We’ve launched our Together We Can Household Support scheme to help vulnerable families and individuals across Bournemouth, Christchurch and Poole with access to food and support in paying energy bills.

Household Support Fund (


Financial support for Dorset residents in need this winter

Residents in need, including vulnerable families, will receive help with the cost of food and heating and other essentials this winter. 

One-off winter energy vouchers of £200 will also be made available to households in receipt of Universal Credit with limited capability for work or, earnings below the free school meals and free prescription threshold.

Advice Dorset

Financial wellbeing resources

financial wellbeing guidance

Access Dorset
01202 771336

Citizen Advice

The Money Advice Service

Help and Kindness

listings for 'debt advice'


Contacting the helpline

Call us on: 0808 802 2000, 8 am - 6.30 pm Mondays-Fridays and on Saturday between 9 am and 1 pm.

Email us at:

Our helpline is free, confidential and independent

We can:

  • Help you complete a benefit calculation
  • Help you find grants
  • Find an adviser to help with benefits, debt, housing & legal issues
  • Use webchat for help with our tools

We can’t:

  • Give immediate money or emergency funding
  • Give benefits advice or tell you what to do
  • Provide emotional support
  • Advocate on your behalf
  • Change benefit decisions
  • Offer advice on appeals