Staff Extranet >
The Friends and Family Test (FFT) gives patients the opportunity to provide feedback on the care and treatment they have received. It asks people to answer the simple question:
How likely are you to recommend our services to friends and family if they needed similar care or treatment?
As part of a wider patient experience survey, patients are also asked follow-up questions to find out the reason for their answers, and to get more in-depth feedback on the quality of their care. The survey can be completed online, on paper and via text messages.
At Dorset HealthCare, we will routinely offer you the chance of completing a Friends and Family Test survey either on discharge or during your treatment. You can also complete feedback online at any time, or by asking for a paper survey from your health professional.
The feedback given in the test provides us with valuable insight into the quality of our services, letting us know when we get things right and where we need to improve.
To see how we have improved as a result of patient feedback please see our You Said We Did examples.
We publish results from the Friends and Family Test on a monthly basis. Our results can be found by clicking on the links below:
o Community services
o MIU report
o Inpatient report