Due to staff shortages, there may be longer waits for us to answer your telephone calls at this time.

If you do not want to wait, you can email any queries to

Apologies for any inconvenience caused.

Our clinics are open for booked appointments only.  If you do have an appointment please read the information on the appointment letter carefully before attending. If you do not have an appointment you will not be able to access our service.

All walk-in repairs clinics remain closed.

If you need batteries for your hearing aids, they can be collected free from most GP surgeries on presentation of your brown book or battery card, please see below for more details.

If you contact us we can post batteries to you. We require postage so please post your brown book or battery card to us with a stamp addressed envelope with two first or second class stamps.

If you need Cora tubes and domes, they are only available from Shelley Road, you can come to pick them up or we can post them to you. We will require postage. You need to post your brown book or battery card to us with postage for a small package.  

If you are having issues with your hearing aid please post it to us and we will repair it for you, or you can book an appointment to drop your hearing aid in to Shelley Road.

If you are a new patient and a referral has been made to our service for you to have an assessment of your hearing, please be advised that our waiting list is currently around three months for an appointment.

If a patient no longer requires their hearing aids, please be advised that you can return these to us by post, or you can hand them in at your GP surgery and they will send them to us via the internal mail.

Hearing aids are NHS property and it is helpful if you return them if they are no longer used, as it is possible to recondition them.

For more information about Oticon hearing aids, including how-to guides, please visit the company’s website and click ‘support'.
If you would like information on the medical assessment and treatment of non-complicated ear, nose and throat conditions, including information regarding wax removal, visit our ear, nose and throat (ENT) service pages.
Physical Health