We have a legal duty to keep information about our patients strictly confidential. If the patient is willing to give consent, we can share information with family members and other carers. But even if consent to share information is not given, you may still talk to staff about the general wellbeing of the patient and the issues affecting their health.
Working with carers, we have produced a good practice guide called Common-sense confidentiality, which offers practical advice for both staff and carers.
In partnership with Bournemouth University and local carers, we have also created a video which you may find useful.