Problems with your hearing aid
Take a look and see if these support pages can help you:
Putting your hearing aid in properly
Getting new batteries for your hearing aid
Troubleshooting
My ears are sore
- Perhaps your ear mould is too tight or there are sharp edges on the ear mould. Contact Audiology, they may need to modify or arrange to replace the mould.
- You may have had an allergic reaction to the ear mould. Contact Audiology, they will need to arrange for a new ear mould in a different material.
My hearing aid is whistling
- It may be that your ear mould is not inserted correctly. Remove the ear mould and insert into the ear again, use a mirror to check it is in the ear correctly.
- Perhaps your ear mould is too small. Contact Audiology for a new mould.
- If your ear mould is cracked or split, contact Audiology for a new mould.
- If the tubing is cracked, split or stiff, contact Audiology for replacement tubing.
- It could be that the tubing is blocked with water or wax. Clean the tubing to remove wax or blow through the tubing to get rid of any water or condensation.
- There may be wax in your ear canal. Arrange for the GP or practice nurse to check and treat if necessary.
There's no sound coming out of my hearing aid
- Is your hearing aid switched on? Check that the battery drawer is closed and that the hearing aid is switched on.
- Maybe the battery was inserted incorrectly. Make sure the battery is in properly, with the ʻ+ʼ on the battery matching the ʻ+ʼ on the hearing aid.
- Perhaps the battery is dead. Find a battery collection point near you.
- If the tubing is cracked, stiff or split, contact Audiology for more tubing.
- If your ear mould or thin tube is blocked with wax, clean the ear mould or thin- tube, paying special attention to the end of the tube.
- Maybe there are water droplets or condensation in the tubing. Detach the aid from the tubing, blow through the tube, tap or shake to remove water.
- It could be that you are using the incorrect programme. Make sure the hearing aid is not on the telecoil program.
The sound is intermittent
- Perhaps the tubing is twisted. Carefully try untwisting it.
- Is there are water droplets in the tubing, tap, shake or blow to clear the tubing.
- There may be an intermittent internal problem with your hearing aid. Make an appointment with Audiology to have it checked.
The tubing is discoloured, brittle or keeps falling out
- Contact Audiology for replacement tubing.
Hearing aid repairs
If the suggestions above don't match your problem or they don't make the situation better, we're happy to help.
If you are having issues with your hearing aid and live or attend a clinic in Christchurch, Bournemouth, Poole, Wimborne, Wareham or Swanage
Please send your hearing aid to us at 11 Shelley Road, Boscombe BH1 4JQ.
Please include your name, NHS number, address, and phone number, and send the package from a post office, so you know you have the right amount of postage. We will repair it for you and return it to you by post. Alternatively, you can book an appointment to drop your hearing aid into Shelley Road where we can often repair it while you wait.
If you are having issues with your hearing aid and live or attend a clinic in Dorchester, Blandford, Bridport, Weymouth or Sherborne
Please post your hearing aid to us at Dorset Audiology Service, Ground Floor, Park Centre, Weymouth Community Hospital, Melcombe Avenue, Weymouth, DT4 7 TB and we will repair it for you.
Please include your name, NHS number, address, and phone number, and send the package from a post office, so you know you have the right amount of postage. Please do not put your hearing aid straight into a red post box, as it may not reach us. Alternatively you can you can drop it into us at the Park Centre - we are open Monday to Friday 8:15am to 5pm. We will send your aid back to you within two weeks of receiving it.
Other helpful websites
If you are still having problems with your hearing aid, here are some external sites with advice and support: