Staff Extranet >
Our current service offer is
Newborn Screen Hearing Programme: service running as normal in clinics and maternity units
When your child is ill or injured, it is very difficult to decide if/when to call your child's GP, NHS 111 or go to the accident and emergency department (A&E). During the current situation, it can be confusing to know what to do.This poster includes guidance on what to do and which service to use.
Many families will be concerned about how to access health advice at this time and many parents may be feeling very anxious about the changes to our day to day lives. COVID-19 is particularly difficult for those who already struggle with anxiety or depression. Click here to view helpful advice and links.
Our health visiting teams work with families, early years and other health colleagues and agencies to support the health and well-being of pre-school children across Dorset.
Health visiting sits within the children and young people’s public health service 0 to 19, alongside school nursing.
The teams comprise health visitors, public health staff nurses and community nursery nurses. As a training trust, we are committed to supporting the training of student nurses and other allied practitioners and so students may accompany us and be present during appointments.
The service provides information, advice and support to pregnant women, expectant fathers and parents/carers of new babies and young children. This advice includes antenatal support, physical and emotional wellbeing of children, the immunisation schedule, parenting support, health and developmental reviews.
We provide services across Dorset, visiting children and families in their home or in community settings. We also provide a digital offer which enables video calling options using the Attend Anywhere platform.
All expectant parents/carers will be offered a visit from a health visitor at around 28- 30 weeks of pregnancy. Parents/carers with babies and children under the age of five who transfer into the area will be invited to access our service.
If you are pleased with the care we offer and think we
are doing something well, or would like to suggest improvements to our service, let us know by filling out this form.
If you feel that we have not given you the care you expected or needed, our Patient Advice and Liaison Service (PALS) can help. They can also help if you wish to make a complaint. You normally have about a year to do this*. Making a complaint will not have any adverse effect on your current or future care and treatment.
Please follow this link for further information and the ways in which a complaint can be made
*Under the NHS Complaints Procedure, complaints are usually investigated only if they are made within 12 months of the event